FAQ

How to Place an Order?

Order Steps:

Add items to your cart

You can choose to check out through our website or pay via PayPal.

If you want to check out through our website, please click the green "Checkout" button on the right side of the screen.

If you want to pay via PayPal, please click the PayPal button.

You will be redirected to the customer information page. You will need to enter:

Email address

Name
Address

If you have a valid discount code, you can enter it in the "Discount" field on the right side of the screen. Be sure to click the "Apply" button so that the system calculates the discount and applies it to your order.

Click the "Continue to Select Shipping Method" button. Please ensure that you have entered your shipping address correctly (if it is different from your billing address). Once everything is complete, click "Continue to Select Payment Method".

You will need to enter your payment information. You can choose to set your shipping address and billing address to be the same (if applicable).

After filling out the form, click the "Complete Order" button. You will see an order summary page with on-screen order confirmation information, and you will also receive an email confirmation.

If you encounter any problems during the checkout process, please feel free to contact our customer service department by emailing zijie987@hotmail.com.

What if my order has missing or incorrect items?

If you receive a missing or incorrect item, please contact us at zijie987@hotmail.com. Please provide your transaction reference number (order number) and relevant proof (image file size should be less than 1MB). We will be happy to resend the correct item to you and will not require you to return the incorrect item! You can even give it to us as a gift.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I want to change the items I ordered. What should I do?

You can modify your order before 11:00 PM (Pacific Time, GMT-7) on the day it was placed. You can contact us at zijie987@hotmail.com to submit your change request.

How do I add items to my cart?

To add items to your cart:

  1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
  2. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

How do I remove items from my cart?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

How do I change the quantity of a particular item in my cart?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

What are your payment options?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

How do I use a discount code?

To use a promotional code, please follow these steps:

  1. Choose the item you want to order and then click "Checkout" green button
  2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
  3. You will see a “Discount” field on the upper right most part of the page 
  4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

What is your return & exchange policy?

Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

How to return an item?

You can contact our customer service at zijie987@hotmail.com for more information.

What is your cancellation policy?

Orders can be cancelled before 11:00 PM (Pacific Time, GMT-7) on the same day. After this time, we will no longer accept cancellation requests. You can contact us at zijie987@hotmail.com to request order cancellation.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.